Terms and Conditions

Order and Delivery

 

Minium Order

We trust we offer an outstanding service, affordable price for the best of our selection of items
we sell. As such, we have a minimum order policy:


The minimum order value for your every order should be – 50 CHF
Please note the checkout process will not proceed if your order value is less than the minimum
order quoted.


We believe that our customers will understand & support our minimum order policy and continue
to purchase at our online store.

 

Same Day Delivery

We understand our customers should be need of certain groceries to be available at their home
for the day or quickly the next day. We go extended in delivering the order on the same, all
that you need to do is to place your order before 12:00 PM (Monday to Saturday) in the afternoon.


Estimated delivery time

All orders are delivered during the evening hours between 16:00hr to 22:00hr (Monday to Saturday)

Please note, orders that we receive after 12:00 PM will be delivered the next day during
our estimated delivery time.


Shipping Cost

As we aim to express delivery, we include a shipping cost:


Delivery within Zurich 5.00 CHF
Delivery outside Zurich 10.00 CHF


Shipping Frozen Foods

Frozen foods are important to be refrigerated in a certain hour.
If your order has frozen food items included, our customer service will contact you to fix the
delivery time (at our estimated delivery time) you would be available at your address to receive
the order.
This does not mean you should place a separate order for frozen foods, you can also add other
items in a single order but please be available to receive the order.
Please remember if your order has frozen foods items and if you are not present at the address,
only the frozen item will be taken back and the remaining orders will be left at your doorstep.

The frozen item that has been taken back will be delivered to you while you are available to
receive.

Please note, the shipping costs are subject to change without any prior notifications.

 

Payment

 

Payment Methods

Product prices indicated in Swiss francs and include VAT. The shipping fee is calculated separately and listed in the order summary.

 

Payment types:

Use may use any credit cards or Post finance e-finance and the purpose amount is debited once you confirm the order.

 

Returns & Refunds

 

Non-Fresh Foods / Dry Items


- If the product  is unavailable with our merchant
- If the product is damaged
- If the product mismatches the order


Our delivery person would reach at your address within 48 hours to collect and replace
the order.


We do not have a cashback policy, instead, we give you a voucher with additional
allowances which you can use at any of our stores( Hethey.ch, Hethey Hotel Booking &
Buyfood.ch) or you can replace the order.


In case if you require a different product for the same price, you can call our customer
service, they would assist you with the process.

 

Fresh Food Returns

Although we deliver maintain time controlling the temperatures of perishable items and take
care of the items are safe & hyenine, there might be rare cases that the fruits and vegetables
may not be fresh and alongside they can have minor damages while delivering. In such cases
we accept returns and we ask you to take a picture of the damaged items and email to orders@hethey.ch.

The customer services will call you for return arrangements. We do not have a cashback
policy, instead we give you a voucher with additional allowances which you can use at
any of our stores( Hethey.ch, Hethey Hotel Booking & Buyfood.ch) or you can replace the
order.

In case if you require a different product for the same price, you can call our customer
service, they would assist you with the process.

 

Promotional Vouchers

 

Promotional Vouchers cannot be used to purchase Gift Certificates. Please note that promotional vouchers may be tied to a minimum order value. The value of the goods must at least equal the amount of the action voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of an action coupon is neither paid in cash nor interest. The action coupon will not be refunded if goods are returned in whole or in part. If you have used an action voucher with your purchase, we reserve the right to charge you the original price of the goods you keep, if - due to your revocation - the total value of the order falls below the respective value of the action voucher.

 

 

Legal

 

Hethey expressly reserves the right, in the case of asserted and ascertained defects in the purchased item, to provide the Buyer with defect-free replacement. This order confirmation e-mail contains once more the data of your order and our terms and conditions and can be easily printed or saved with your e-mail program. Should individual provisions of the contract including these provisions be or become wholly or partially invalid, or should the contract have an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. In place of the ineffective or missing provisions, the respective legal regulations.