We wish and trust our team shall make your order experience satisfied, however in case
of inconveniences, we accept the returned product on the below terms:
Non-Fresh Foods / Dry Items
-If the product is unavailable with our merchants
-If the product is damaged
-If the product mismatches the order
Our delivery person would reach at your address within 48 hours to collect and replace
We do not have a cashback policy, instead, we give you a voucher with additional
allowances which you can use at any of our stores( Hethey.ch, Hethey Hotel Bookings &
Buyfood.ch) or you can replace the order.
In case if you require a different product for the same price, you can call our customer
service, they would assist you with the process.