How will I know that my order is confirmed?


You will receive an order confirmation message to the email address you have used while
placing the order.

 

How can I cancel my order?


In order to cancel the order, please call us before 12:00 PM. A confirmed order cannot be
cancelled through the website.
If you have paid for the order, the payment is refunded in one hour from the time you
receive an order cancellation confirmation email.

 

How can I change my order?


In this case, you will need to cancel the order by calling us and then place a new order.
If you have paid for the order you like to change, you will receive your refund in one hour
from the time you receive an order cancellation confirmation email.

 

I did not receive any email for my order / cancellation?


You will receive an email, just in case you did not we are sorry for the inconveniences caused
by system. In such case, please call us immediately.

 

How long should I wait for the delivery?


The delivery takes place between 14:00hr to 22:00hr

 

Do I need to pay for delivery?

As we aim to express delivery, we include a shipping cost:
Delivery within Zurich 5.00 CHF
Delivery outside Zurich 10.00 CHF